Nexoya

Job description

Location: Zürich 🇨🇭

Languages: German, English, ideally Italian

🎯 OUR COMMON VISION

Empowering marketers to make data-driven decisions with a copilot—transparent, independent, and powered by artificial intelligence (AI).

📈 YOUR MISSION

Derive effective growth strategies and establish customer satisfaction by building and nurturing sustainable, trusting relationships with our customers and internal teams.

The impact you’ll have:

• Become an integral part of the Customer Success & Account Management team in Zürich, collaborating closely with Product and Sales to drive cross-functional initiatives.
• Build and maintain high-value, trusted business relationships with enterprise clients and key decision-makers.
• Lead strategic account management efforts aimed at expanding accounts, maximizing client retention and reducing churn.
• Proactively support clients and handle escalations in partnership with the Customer Success team.
• Champion client renewals and activations in coordination with the Sales team.
• Occasionally travel across Germany, Switzerland and Italy to engage with customers, attend events, and support the team.

Your experiences and skills:

• Exceptional written and oral communication skills, native or bilingual proficiency in German and English; Italian is a plus.
• Proven track record in Account Management with B2B Enterprise clients in the DACH region and/or Europe.
• Ability to manage client relationships within complex organisational hierarchies.
• Advanced commercial awareness as well as emotional intelligence.
• Resilient, empathetic, and possessing an entrepreneurial problem-solving mindset, with a strong sense of accountability and ownership.

Your future work-life could be this:

• Purpose: Play a key role in shaping the innovative marketing technology industry.
• Culture: A transparent company culture at eye level, where every individual is valued and supported.
• Strategy: Participate in shaping the company strategy and culture during quarterly Strategy Days.
• Growth: Tackle challenging tasks and develop yourself further by taking on responsibilities from day one and receiving a personal development roadmap.
• Events: Regular events for the entire team, both on-site and off-site.
• Flexibility: Work from your desired location for 30-60 days a year.