Responsibilities

Market Needs Assessment

• Liaise with the sales and support colleagues to understand market demands and ensure our products meet these needs.
• Conduct interviews and customer visits to collect feedback, ensuring that the collected needs reflect the majority of our customer base.
• Collaborate with architects to integrate technical upgrades and refactoring to avoid any technical debt
• Work closely with field technicians and onboarding specialists to ensure seamless customer experiences.

Requirements Gathering

• Work alongside our R&D team to understand and execute PO tasks within the Scrum Agile framework.
• Analyze and document customer requirements, transforming them into actionable items for the development team.
• Work with graphic designer to validate the user interfaces before development
• Backlog Management: Assist in maintaining and prioritizing the product backlog, ensuring alignment with business goals and customer needs.
• Leading role to fill and update the customer portal and user guides
• Stakeholder Communication: Facilitate clear communication between stakeholders, including developers, sales, support teams, and customers.

Reporting

• Update project plan and product roadmap
• Identify and handle project risks
• Keep track of the Agile Scrum KPIs
• Generate reports on team performances and issues for the management.

Your competencies

Soft skills

• Strong analytical skills
• Excellent communication and interpersonal abilities
• keen attention to detail

Technical skills

• Good knowledge of graphical design software such as Adobe XD or Figma
• Familiar with Microsoft Office software suit (Teams, Word, Sharepoint, Planner, Forms, …).
• Solid Excel skills to perform analysis and provide advanced reports.
• Good understanding on how a cloud-based software is designed
• Able to write SQL or similar languages such as NoSQL queries

Educational background / Experience

• A bachelor's degree in a related field such as Business Administration, Computer Science, Engineering, or a similar discipline is preferred
• Previous experience in a product ownership role, or experience working within an Agile/Scrum framework is a plus.
• 3 to 5 years of experience in the software industry

What we offer

• A collaborative and innovative work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• The chance to be part of a company that values creativity and customer-centric solutions.